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    Null automation mailbag

    • Friday, Mar 13, 2020
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    [Reading time: 52 seconds]

    I was surprised to see that so many of my subscribers responded to yesterday’s email about null automation.

    I think this warrants a second look.

    It seems that what people liked about this tip was how it married several aspect in a very usable, approachable way:

    • it’s about technology and its concrete application
    • at the same time it takes into account the human/process aspect of uncertainty
    • it allows for flexible, efficient reaction to the situation
    • it enables communication (because now the process is written down)

    But what stuck out most was that this was an efficient and pragmatic way to address uncertainty.

    It seems that as a profession, we are bad at dealing with uncertainty, even though we constantly have to face it.

    And that’s why techniques like null automation offer so much positive resonance, despite not decreasing risk or uncertainty: they offer a way of dealing with uncertainty in a productive way.