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 There are no testers on DevOps teams. But then how can we achieve the quality our customers expect? Instead of a tester of old, there will be someone called perhaps a quality engineer, who is particularly experienced in thinking about and working towards good quality. This quality engineer will advise, direct and coach the entire team on how their activities may lead to high quality products. They will facilitate achieving the desired level of quality. Read More →

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✈ Do you like planes? Armoured planes, specifically? Because in that case I’ve got a story for you. During WW2, the British 💣 bomber command was trying to improve the survivability of their bombers flying over Nazi Germany. Wisely, they decided on a data-driven approach: they inspected all returning aircraft for battle damage and look for patterns. The plan then was to armour all sections of the aircraft particularly subjected to damage, so they would hopefully be more resistant in the future. Read More →

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Here’s a story about feedback, and how not to deal with it. I started my career testing helicopter avionics. Being an aviation nerd, this was a pretty great job. What was less great, though, was the way the issues we found languished in the issue tracker. I encountered some that were no less than a decade old. Predictably, they proved to be terrible to reproduce, work on, or close. I spent literal days in meetings or on the phone, trying to chase down a single issue and see if it still existed (if ever), and what to do with it. Read More →

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